The Human Touch: A Refreshing Take on AI in Retail Malina Ngai, Group CEO of AS Watson, has been making waves with her unconventional approach to artificial intelligence (AI) in retail.
While many companies are busy automating tasks and laying off employees, Ngai is advocating for a "human AI partnership" strategy that's yielding impressive results.
Ngai's stance is particularly noteworthy given the current climate, where tech sector layoffs have been fueled by AI.